Mohamed ELOUAMARI, NAVIAIR
Naviair started using TOKAI in 2016. TOKAI is used as/for:
- Occurrence reporting tool for both the ATCOs and ATSEPs
- Investigation tool for the occurrence investigators
- Risk Analysis tool (RAT)
- Reporting to Management, NSA, ECCAIRS and other external parties.
- Data extraction for trend monitoring
The overall user satisfaction in Naviair is very high. The Incident reporters find it easy to use. The Admin and investigators have a lot of tools and freedom of customization. The support from JLG very competent and quick. It’s the best support from any IT-company I have worked with.