May 8, 2019 Gabriela Birsan


Naviair started using TOKAI in 2016.  TOKAI is used as/for:

  • Occurrence reporting tool for both the ATCOs and ATSEPs
  • Investigation tool for the occurrence investigators
  • Risk Analysis tool (RAT)
  • Reporting to Management, NSA, ECCAIRS and other external parties.
  • Data extraction for trend monitoring

The overall user satisfaction in Naviair is very high.  The Incident reporters find it easy to use.  The Admin and investigators have a lot of tools and freedom of customization. The support from JLG very competent and quick.  It’s the best support from any IT-company I have worked with.